Wellington & Wairarapa

The problems with snapper

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It has not been an easy first year for Go Wellington's controversial Snapper card system.

It was intended to be a simple way to catch the bus, but has been plagued by teething problems and technical glitches. Snapper chief executive Miki Szikszai said issues with the card had been resolved and the system was running well.

However, the card has been dogged by complaints since its inception last July. There were problems when the card was introduced because many customers did not realise its $10 price tag did not actually enable them to travel on the bus.

Last September Consumer New Zealand complained that customers were being overcharged, or charged for routes they had not taken, and were being denied bus access when cards failed. In April, more than 100 people were overcharged for journeys owing to a computer glitch, one passenger being charged $97 for a $2.25 trip.

Last month the discount for Snapper users was decreased from 25 per cent to 20 per cent, rousing complaints of a "stealth" fare increase from some bus users.

Wellington solicitor and regular Snapper user Dana Maniapoto said she was concerned by the lack of information available to bus users. "I'm not clear whether it's charging correctly," she said. "With Snapper I am never sure." Maniapoto said while she accepted the decrease in discount, if the discount went down again she would not continue using Snapper cards.

Victoria University student Stephen Hedges said it was "silly" that the system showed him his Snapper balance only when it was down to $10. He was never sure how much money he had left on his card. "If I was overcharged I didn't really notice because they don't tell you," he said.

The cards can be used at various retail outlets and cafes as an alternative to eftpos or cash. However, lack of security has caused concern. The cards don't have a Pin, a name or unique information other than the serial number.

Regular Snapper user Terina Thompson said the lack of security was her major issue with Snapper. ''If it did get misplaced or taken I'm unable to get it cancelled, especially if I'm putting on $60 or more,'' she said.

Snapper's Szikszai said there had been a programme of development since Snapper's introduction, and the glitches in the system had been worked out.

He said complaints from customers that it was hard to work out the balance on their cards were ''confusing''. Szikszai said the cards had no Pin because they were intended for fast, easy transactions. He advised that they should be used only for purchases of less than $35. He said the cards could also be easily registered, which would allow for cancellation and replacement if lost or stolen.

Contrary to information currently on Snapper's website which forecasts a price increase to $15 Szikszai said the $10 price to buy a Snapper card would not be increasing ''at any point in the future''.

He said the Snapper system also enabled a complete reconciliation of earnings for the company. This resulted in nine bus drivers being sacked recently after accusations they had been stealing bus fares.

Soon transfer tickets, child fares and other types of ticket, such as daytripper passes, would be payable by Snapper.

NZ Bus general operations manager Zane Fulljames would not comment, but a company spokesperson said that even with the decrease in the Snapper discount, it was still the same cost as the previous 10-trip ticket

Bulk retail stores on the market

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MITRE 10 has put its New Plymouth and Kaikoura bulk retail hardware stores up for sale to investors looking for a long-term income stream.

Nick Howe-Smith of Bayleys North Shore Commercial and Industrial said the Mitre 10 Solutions at 107 Beach Road, Kaikoura and Mega Mitre 10 on the corner of Vickers and Rifle Range Roads in New Plymouth could appeal to investors wanting to add modern, purpose-built facilities with long-term leases locked in.

The Kaikoura retail warehouse was built in 2007 on a 5842 square metre site close to State Highway 1. It has a total lettable building area of 1048 sq m, a garden centre of 615 sq m, landscape yard of 406 sq m and parking for 37 cars. The head lease to Mitre 10 NZ Limited is renewable in 2019 with a net rental of $152,234 plus GST per year.

The New Plymouth Mega Store is close to New Plymouth's Valley Mega Centre, a new Countdown Supermarket (under construction) and VTNZ testing station.

Opened in 2007 it has bulk retail, cafe, garden centre, inwards goods, and covered drive-through warehouse and mezzanine offices. The site is strategically located given the substantial development in this area over the last decade, said agent Daryl Devereux. It also had convenient access to State Highway 3, the route to New Plymouth CBD from the airport and the north.

The 1.7 hectare property has extensive car parking adjacent to the Countdown Supermarket, a total lettable area of 11,109 sq m and generates an annual rental of $1,220,000 plus GST.

The head lease is to Mitre 10 NZ Limited and expires on September 1, 2019 with cost price index rent reviews every three years. Tenders for both the New Plymouth and Kaikoura properties close on 28 May.

Mitre 10 general manager commercial Ray Clarke said nearly all of the 100 stores in the co- operative chain were owner- operated. The Kaikoura and New Plymouth stores were developed to expand the chain and were being sold so it could build more stores.

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Big deal: The Kaikoura (above) and New Plymouth (below) Mitre 10 bulk retail hardware stores which have been put on the market.

Pacific Brands vultures go hungry

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Pacific Brands is a classic of the golden era of private equity.

Bought out of the foundering conglomerate Pacific Dunlop for $730 million in 2001, its new private equity owners ripped out $100 million in cash, geared it up with mountains of debt and sold it back to the stock market in early 2004. They banked $1 billion from the public float.

It was a slick operation all round. The privateers from CVC Asia Pacific and Catalyst Investment Managers, and their investment bankers from Macquarie Bank who teed-up the float, slapped together an impressive board of directors. Fat with other peoples' money to spend, the big superfunds bought it with their ears pinned back, even though it had been loaded with debt to the tune of 3.5 times its earnings (before interest, tax and so on).

The success of the deal was not down to paper shuffling alone. The privateers had turned the manufacturer around. They fixed the supply side. They breathed new life into the brands. Blue collar marques such as Chesty Bonds and King Gee turned bogan into chic.

The irony won't be lost on the 1,850 real blue collar types who are losing their jobs to China - in a company which deployed dinkum Aussie multimillionaire Pat Rafter and billionaire Sarah Murdoch to spruik its products.

Golden era

From lawyers to bankers, management consultants to celebrities, private equiteers to company directors, PacBrands executives to independent experts - rich and super-rich alike - fed high on the hog on this old Aussie manufacturer and its employee battlers.

The brutal reality is that it is ten times cheaper to make a singlet or a pair of undies in China than it is in Australia. ''Offshoring'' of jobs is inevitable and PacBrands merely a high-profile case.

The fee-fest, the brand profiles and the magnitude of the job losses has made Pacific Brands a media event.

For the private equiteers, it was a beautiful thing. Almost any business sold in 2004 to 2006 delivered outstanding returns. This was the golden era and PacBrands was the quintessential private equity play - a three-year turnaround and an internal rate of return (IRR) of 141%.

There were plenty of ''three-bangers'' or threefold returns during these years. Think Just Group privatisation and refloat, the float of another Pacific Dunlop business Repco, the float of JB Hi-Fi, the purchase of Bradken from Smorgon Steel followed by its IPO, the privatisation of Ausdoc followed by breakup of the business.

These deals shone thanks to the buoyant economy and multiple expansion, that is, buying an unloved retail business on 4-5x EBITDA, sprucing it up and bringing it back to the share market on a multiple of 8x. As the great bull market progressed, private equity fund IRRs of 65%-plus were won by most of the players.

Insiders say some 40-odd private equity executives are swaggering around Sydney - it is mostly a Sydney game - each on average $20 million richer for the cause.

Just Jeans represented an IRR of 157%. Like JB Hi Fi it was also a winner for shareholders.

Momentum

It is always an interesting exercise to contemplate the economic benefit, or social benefit for that matter, of all this dealing. Now that Eastern suburbs and Palm Beach property prices are coming off the boil, has the money simply gone? The PacBrands jobs have gone, gone to China. The proceeds of the paper shuffling may have gone too, in luxury holidays, renovations and assorted assets now worth less than they once were.

During the golden era, major international private equity firms began to descend on Australia.

KKR and Carlyle Group among others both set up shop. The other trend was a mushrooming of domestic private equity managers. The superannuation industry was a buyer, a big supporter and most super funds have exposure to private equity funds.

Most rushed to allocate more of their funds under management to the sector as the boom was in full swing, and soon to end.

There is a natural tendency also for private equity managers to increase the size of the fund with each consecutive raising - hence the funds raised in 2006 tended to be about double the size of the preceding raisings in, say, 2002. The latter though was the ''vintage'' to enjoy, rather than the former. Anything bought in 2006 is likely to be a failure thanks to the downturn.

It is strange that super funds themselves were, until recently, not permitted to gear their investments at a super fund level, but there were no restrictions on investing in private equity funds whose outstanding IRRs were reliant on extreme levels of gearing.

Past the peak

With so much money sloshing around the private equity space from 2006 onwards, and with asset prices inflated by the bull market, there was no way that 2006 and 2007 vintage funds could ever compete with the returns achieved by the 2002 vintage.

For example, vendors of retail businesses that would have changed hands at 4-5 times EBITDA in 2002 now wanted to be paid 8-9x EBITDA to sell. A quick look at the history of retail IPOs over the past 20 years shows that it is a rare business that can command a valuation of more than 7x EBITDA on IPO.

Private equity funds then which stumped up close to 9x EBITDA to purchase retail businesses in 2006 and 2007, and plenty of them did, were punting on being able to grow earnings fast enough to achieve an acceptable return despite there being little prospect for multiple expansion.

Moreover, they were gambling that multiples would hover at historically high levels for at least long enough for an exit to be achieved - say, three years.

Even then an IRR of more than 20 - 25% would be a hard-ask - a long way short of the stellar returns achieved by the previous generation of private equity assets. It seems reckless in retrospect, but then again the money was flowing into the funds, and the privateers get paid for that too.

Bad bets

We now know that neither of these requirements for investment success has held true. As a consequence, private equity in Australia is littered with assets that appear bent on losing money for their investors. Uncomfortable discussions between the lending banks and private equity managers over covenant breaches (ANZ and the Bank of Scotland were the two biggest lenders to private equity) are the order of the day.

There is also the prospect that most of the private equity managers in Australia are currently managing their last fund as the investors have been so badly burned that they will be loath to invest again.

The carnage in the sector has also left managers sitting on their hands, reluctant to draw down funds even if the funding has technically been committed by the fund investors as they know that investors have lost confidence in private equity. This is resulting in roll-up strategies being left in the lurch at just the time when there is value in the market again.

Which assets are in the worst shape? Anecdotally, it would seem the following rules apply: anything in retail is a dog, anything in NZ too, anything in mining services and anything exposed to the high-end consumer.

Retail - Australian Discount Retail has gone belly up for Catalyst and Champ. Gresham has Witchery and Mimco (no wonder Wesfarmers recently wrote down its stake in Gresham private equity), Ironbridge has BBQ Galore (the US arm of which is in administration) and Super A-mart. Archer Capital has Rebel Sport and Amart Allsports. Affinity has Colorado. TPG has Myer, Goldman has Kathmandu and PEP and CCMP bought Godfreys.

New Zealand - Catalyst has Metro Glasstech, Ironbridge has Envirowaste, Mediaworks and Base Backpackers.

Mining Services: There were a few exits here which suggest the PE investors got out just in time. Emeco for one. It was at least a 3x return for the privateers but its share price today is a fraction of its IPO price.

Getting it wrong

In other cases, private equity was left holding the baby.

In a game of pass the parcel between private equity firms, Catalyst bought Valley Longwall (a provider of specialist underground coal mining equipment) from Crescent Capital in 2007 - delivering Crescent 5.7x its original investment and an IRR of 300%. In the present market Catalyst is no hope of replicating that return, if anything.

High-end consumer - Riviera for Ironbridge is the standout here.

How did the private equity industry get it so wrong? Its practitioners are generally held to be as savvy as any in the finance world.

The industry incentive structures explain a lot. Most mid-cap funds pay 2% of committed capital to the management team as a management fee, together with 20% of any return achieved a benchmark annual return of 8% - a performance fee known in the industry as "carry".

For mid-cap funds of up to $500 million, the management team won't be making more than a good professional wage on the basis of the base fee alone. It is only if they earn "carry" that there are big dollars to be made. This structure encourages the manager (usually a team of about six people for a typical mid-cap fund) to "roll the dice", knowing that the payoff for success can be a carry cheque of tens of millions of dollars to divide among the team. The risk on the downside is that the manager does not get to manage another fund and members of the team find themselves looking a job. Assuming they were about during the golden era, they would hardly be queuing with a token at the local Centrelink.

Besides those privateers who didn't spend their winnings, the other beneficiaries of the boom were shareholders in listed companies which were taken over by private equity at a premium that was never justified.

Then there are the owners of private businesses that were purchased at prices that they could never otherwise have achieved - and of course, professional hangers-on such as investment bankers, lawyers and accountants. The frenzy threw up perhaps a billion in fees.

mwest@fairfax.com.au

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Infratil will keep its stake in Mana Coach

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Infratil says it has no plans to sell its minority stake in Wellington bus operator Mana Coach, even though the High Court has ruled out a planned merger with its Wellington bus business.

Infratil subsidiary New Zealand Bus runs the scheduled bus services in Wellington and the Hutt Valley. Mana Coach operates mainly north of Johnsonville and has limited runs into Wellington. Infratil acquired its 26 per cent holding in Mana Coach through the purchase of Stagecoach New Zealand in 2000.

New Zealand Bus was fined $500,000 and costs of about $600,000 by the High Court in 2006 after it tried to buy the rest of Mana Coach without Commerce Commission approval. The Mana Coach vendors at the time, Kerry and Ian Waddell, were found guilty of being accessories to the transaction, but not fined. Their conviction was subsequently overturned on appeal.

The Waddell family sold its 74 per cent stake in Mana Coach to merchant bank Bancorp, which in turn sold it to British transport entrepreneur Brian Souter last December.

Infratil executive Paul Ridley-Smith said yesterday that he expected the ownership structure of Mana Coach to continue in its current form.

Mr Souter was an experienced bus operator as a founder and major shareholder of Stagecoach, he said.

Last week the Court of Appeal turned down an appeal by the Commerce Commission against the High Court's decision not to convict Infratil for its role in the transaction. But the judgment upheld the $1.1 million fines and costs for New Zealand Bus, which were paid in 2006.

Pak 'N Save staff hit by 'illegal' restraint clause

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A restraint-of-trade clause in the contracts of shop assistants at Masterton Pak 'N Save has employment lawyers baffled and union delegates outraged.  The three-month clause, which is most often used by employers to protect trade secrets, stops employees working for rival stores after they leave the supermarket.

The Dominion Post was provided with a copy of a contract for a Masterton Pak 'N Save shop assistant which says the person cannot work for a rival or similar store within a 50-kilometre radius for three months after resigning.

Employment lawyer Peter Cullen said the clause was far-reaching and it would be hard to prove it was justified in the case of shop assistants.  "I've never heard of a check-out operator being subject to a restraint of trade."  It potentially stopped former staff working at vegetable stores, bottle shops and similar outlets.

But Masterton Pak 'N Save franchise owner Paul de Lara-Bell stood by the contract. "You can put whatever you want in a contract. Whether you can uphold it in a court of law, and whether people agree to it, are two different things."  He said the clause was mainly aimed at senior staff, but the supermarket would not rule out using it on others.

National Distribution Union secretary Laila Harre said the clause was completely unreasonable and illegal.  "People don't know what their rights are. They are fearful of breaching the contract and the clause keeps them in a job they're not happy with."  She said supermarket workers aged 15 and under usually earned about $6 an hour. Youth workers, aged 16 and 17, were paid $9 an hour, while those over 18 years earned the minimum wage of $11.25 an hour.

Susan Hornsby-Geluk, a partner with law firm Kensington Swan, said the courts scrutinised such clauses heavily, with the onus on employers to prove former staff had specialist knowledge.  "You'd be stretching it to say a packer of groceries has either client relationships or special knowledge that create a risk for the employer."

News of the clause has prompted Foodstuffs, which owns Pak 'N Save, to step in. Wellington region group manager Robert Kent said the clause was specific to the Masterton site only. The company did not believe it was enforceable.  "We need to take the steps to remove it from that particular site's employment agreement."

In March last year Wellington barista Victor Hsieh was stopped by the Court of Appeal from competing near any of Fuel Espresso's coffee outlets after he took the lease of a coffee cart, Beangrinder, a week after leaving Fuel Espresso.  He had a restraint-of-trade clause that stopped him making coffee within 100 metres of any Wellington Fuel outlet for three months after leaving.  But Ms Hornsby-Geluk said a barista was skilled and had stronger client relationships.